Last Updated: January 2025
Frontmedia Infotainment Private Limited (“Frontmedia”, “we”, “our”) is committed to maintaining the highest standards of accuracy, fairness, transparency, and ethical journalism.
We value feedback from the public and take editorial complaints seriously. This policy explains how you can submit a complaint regarding our news content and how we handle such complaints.
This policy ensures that:
It applies to all Frontmedia content, including:
You may submit a complaint if you believe that Frontmedia has:
We do not treat the following as editorial complaints:
You may file an editorial complaint through any of the following:
Use our Editorial Complaint Form on the Frontmedia website (recommended).
Send details to: care@frontmedia.in
When submitting a complaint, include:
Frontmedia follows a structured editorial review process:
We aim to acknowledge your complaint within 72 hours.
A senior editor reviews the complaint to determine:
If justified, we conduct an internal investigation that may include:
If an error is confirmed, possible actions include:
✔ Corrections
Fixing factual mistakes (article, video, caption, thumbnail).
✔ Clarifications
Adding context to prevent misunderstanding.
✔ Apologies
Published when necessary.
✔ Retractions
Removing or replacing content when required.
✔ Policy changes
Updating internal editorial practices or training.
You will be informed of the outcome once the process is complete.
Most complaints are addressed within:
Complex legal cases may require more time; we will notify you if so.
Frontmedia adheres to:
For content published through:
We may redirect complaints to the appropriate source if the material originated outside Frontmedia.
Your complaint and personal information are handled confidentially.
We use your data only for:
We comply with India DPDP Act, UAE Data Protection Law, Singapore PDPA, Malaysia PDPA, and GDPR where applicable.
If you are unsatisfied with the resolution:
Your case will be reviewed by:
The appeal decision is final.
We may reject complaints that are:
For editorial concerns:
Email: care@frontmedia.in
Visit: Editorial Complaint
Frontmedia may revise this Editorial Complaints Policy at any time.
The latest version will always be displayed on this page.
